Frequently Asked Questions
Everything you need to know about your MENAGERIE order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our designs focus on a precision fit, we recommend taking your measurements with a flexible tape measure and comparing them to our chart before ordering.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-5 business days domestically.
What is your return policy for intimate apparel?
Due to the hygienic nature of our products, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and hygiene liners intact within 30 days of purchase.
Do you offer international shipping?
Yes, MENAGERIE ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my MENAGERIE garments?
To preserve the delicate fabrics and intricate detailing, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying or dry cleaning.
Are your packages discreet?
Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy. The return address will be listed as 'MENAGERIE' without any specific product descriptions.